Field Service Management Market - Global Market Share, Trends, Analysis and Forecasts, 2023 - 2032
Field service management is referred to as the management of organizations resources routed to the property of clients. It belongs to a type of software products that assist organizations to manage off-site workers and other resources required to perform their tasks efficiently. This software can be retrieved through a mobile device, and it offers field workers the ability to view as well as make changes to things such as customer account information, inventory, schedules, work orders, and invoices.
The global field service management software market can be classified based on solution, service, deployment type, user type, industry vertical, and region. On the basis of solution, the global market is divided into schedule and dispatch, work order management, and mobile field execution. Based on service, the global market is subdivided into implementation, consulting and training. Depending upon deployment type, the global field service management software can be divided into cloud and on-premises. By user type, the global market is sub divided into small enterprise, medium enterprise and large enterprise. By industry vertical, the global field service management software market can be divided into manufacturing, construction & real estate, transportation & logistics, healthcare, energy & utilities, telecom & IT, financial services, and others.
The field service management software provides features such as setting of discounts for various customers, friendly payment reminders via SMS or email, online payment gateway, easy and quick creation of invoices, tax calculations, and recording of all business expenses. Factors such as the expansion of numerous field operations across varied end-user industries such as construction, oil & gas, telecom, and energy & utilities. Also, the large adoption rate of field service management solutions by various small & medium enterprises is also anticipated to propel the market growth over the future period.
Based on regions, the global field management software is divided into North America, Europe, Asia-Pacific (APAC), Middle East & Africa (MEA), and Latin America. The North American region holds the maximum share in the market. However, the Asia-Pacific region is expected to be the largest growing market over the future period followed by Europe. Factors such as increase in the number of end-user industries coupled with the rising demand for optimized workflow as well as improved productivity in Asia-Pacific region are expected to propel the demand for this software in this region.
However, the swift development of the healthcare and oil & gas industries across the globe is expected to fuel the demand for this software solution. The global market is expected to register a high adoption rate of field service management solutions in the regions of APAC, MEA, and Latin America owing to an rise in IT investment and digital workplace transformation initiatives. The market is characterized by moderate competition owing to the presence of few major global players and other small vendors that are engaged in the provision of field service management solutions.
The major companies that provide field service management solutions include ClickSoftware Technologies, Accenture, Trimble Navigation Limited, SAP SE, Infor, Comarch SA, Klugo Group, Astea International, Inc., and Tech Mahindra Limited, among others.
Segmentation:
Based On Solution
- Schedule And Dispatch
- Work Order Management
- Mobile Field Execution
Based On Service
- Implementation
- Consulting
- Training
Depending Upon Deployment Type
- Cloud
- On-premises
By User Type
- Small Enterprise
- Medium Enterprise
- Large Enterprise
By Geography
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- South America
- Introduction
- Research Objectives
- Report Assumptions
- Research Methodology
- Abbreviations
- Preface
- Market Definition
- Report Scope and Market Segmentation
- Research Highlights
- Market Synopsis: Global Field Service Management Market
- Global Field Service Management Market Qualitative Analysis
- Ecosystem Analysis
- Role of participants
- Integration scenario
- Trends
- Market trends
- Technology Trends
- PESTLE Analysis (For 5 prominent countries)
- Market Influencers
- Driving Forces
- Hindering Forces
- Opportunities
- COVID-19 impact
- Ecosystem Analysis
- Global Field Service Management Market Analysis and Forecast, by Solution
- Overview and definitions
- Key segment analysis
- Global Field Service Management Market Estimates (US$ Mn), by Solution, 2019 – 2032
- Scheduling, Dispatch & Route Optimization
- Work Order Management
- Mobile Field Service Management
- Service Contract Management
- Billing & Invoicing
- Others
- Global Field Service Management Market Analysis and Forecast, by Deployment
- Overview and definitions
- Key segment analysis
- Global Field Service Management Market Estimates (US$ Mn), by Deployment, 2019 – 2032
- On-premise
- Cloud
- Global Field Service Management Market Analysis and Forecast, by End Use Industry
- Overview and definitions
- Key segment analysis
- Global Field Service Management Market Estimates (US$ Mn), by End Use Industry, 2019 – 2032
- Manufacturing
- Construction
- Healthcare
- Transportation & Logistics
- Energy & Utility
- Others
- Global Field Service Management Market Analysis and Forecast, by Region
- Overview and definitions
- Key segment analysis
- Global Field Service Management Market Estimates (US$ Mn), by Region, 2019 – 2032
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- South America
- North America Field Service Management Market Analysis and Forecast
- Overview and definitions
- Key segment analysis
- North America Field Service Management Market Estimates (US$ Mn), by Solution, 2019 – 2032
- Scheduling, Dispatch & Route Optimization
- Work Order Management
- Mobile Field Service Management
- Service Contract Management
- Billing & Invoicing
- Others
- North America Field Service Management Market Estimates (US$ Mn), by Deployment, 2019 – 2032
- On-premise
- Cloud
- North America Field Service Management Market Estimates (US$ Mn), by End Use Industry, 2019 – 2032
- Manufacturing
- Construction
- Healthcare
- Transportation & Logistics
- Energy & Utility
- Others
- North America Field Service Management Market Estimates (US$ Mn), Country, 2019 – 2032
- The U.S.
- Canada
- Rest of North America
- Europe Field Service Management Market Analysis and Forecast
- Overview and definitions
- Key segment analysis
- Euorope Field Service Management Market Estimates (US$ Mn), by Solution, 2019 – 2032
- Scheduling, Dispatch & Route Optimization
- Work Order Management
- Mobile Field Service Management
- Service Contract Management
- Billing & Invoicing
- Others
- Europe Field Service Management Market Estimates (US$ Mn), by Deployment, 2019 – 2032
- On-premise
- Cloud
- Europe Field Service Management Market Estimates (US$ Mn), by End Use Industry, 2019 – 2032
- Manufacturing
- Construction
- Healthcare
- Transportation & Logistics
- Energy & Utility
- Others
- Europe Field Service Management Market Estimates (US$ Mn), Country, 2019 – 2032
- Germany
- United Kingdom
- Italy
- France
- Spain
- Rest of Europe
- Asia Pacific Field Service Management Market Analysis and Forecast
- Overview and definitions
- Key segment analysis
- Asia Pacific Field Service Management Market Estimates (US$ Mn), by Solution, 2019 – 2032
- Scheduling, Dispatch & Route Optimization
- Work Order Management
- Mobile Field Service Management
- Service Contract Management
- Billing & Invoicing
- Others
- Asia Pacific Field Service Management Market Estimates (US$ Mn), by Deployment, 2019 – 2032
- On-premise
- Cloud
- Asia Pacific Field Service Management Market Estimates (US$ Mn), by End Use Industry, 2019 – 2032
- Manufacturing
- Construction
- Healthcare
- Transportation & Logistics
- Energy & Utility
- Others
- Asia Pacific Field Service Management Market Estimates (US$ Mn), Country, 2019 – 2032
- Japan
- India
- China
- Australia
- Rest of Asia Pacific
- Middle East & Africa Field Service Management Market Analysis and Forecast
- Overview and definitions
- Key segment analysis
- Middle East & Africa Field Service Management Market Estimates (US$ Mn), by Solution, 2019 – 2032
- Scheduling, Dispatch & Route Optimization
- Work Order Management
- Mobile Field Service Management
- Service Contract Management
- Billing & Invoicing
- Others
- Middle East & Africa Field Service Management Market Estimates (US$ Mn), by Deployment, 2019 – 2032
- On-premise
- Cloud
- Middle East & Africa Field Service Management Market Estimates (US$ Mn), by End Use Industry, 2019 – 2032
- Manufacturing
- Construction
- Healthcare
- Transportation & Logistics
- Energy & Utility
- Others
- Middle East & Africa Field Service Management Market Estimates (US$ Mn), Country, 2019 – 2032
- Saudi Arabia
- UAE
- Rest of Middle East
- South America Field Service Management Market Analysis and Forecast
- Overview and definitions
- Key segment analysis
- South America Field Service Management Market Estimates (US$ Mn), by Solution, 2019 – 2032
- Scheduling, Dispatch & Route Optimization
- Work Order Management
- Mobile Field Service Management
- Service Contract Management
- Billing & Invoicing
- Others
- South America Field Service Management Market Estimates (US$ Mn), by Deployment, 2019 – 2032
- On-premise
- Cloud
- South America Field Service Management Market Estimates (US$ Mn), by End Use Industry, 2019 – 2032
- Manufacturing
- Construction
- Healthcare
- Transportation & Logistics
- Energy & Utility
- Others
- South America Field Service Management Market Estimates (US$ Mn), Country, 2019 – 2032
- Brazil
- Rest of South America
- Competition Analysis – Field Service Management Market
- Market Composition
- Market Share Analysis (%), by Supplier (2022)
- Company Profiles
- Accenture plc
- Business overview
- Geographic presence
- Product portfolio
- Financial facts
- Channel partners
- Relevant news and strategic view
- SAP SE
- Microsoft Corporation
- Oracle Corporation
- IFS AB
- FieldAware US, Inc.
- com, Inc. (Field Service Cloud)
- Accruent LLC (Fortive Corp)
- ServiceMax Inc.
- Trimble Inc.
- Mize, Inc.
- Zinier, Inc.
- ServicePower, Inc.
- Trimble Navigation Limited
- ClickSoftware Technologies
- Infor
- Comarch SA
- Klugo Group
- Astea International, Inc.
- Tech Mahindra Limited
- Accenture plc
- Conclusion & Recommendations
Frequently asked questions about this report
What are the factors driving the field service management market?
The North American region holds the maximum share in the field service management market.
Which are leading players in the field service management market?
Major participants in the field service management industry comprise ClickSoftware Technologies, Accenture, Trimble Navigation Limited, SAP SE, Infor, Comarch SA, Klugo Group, Astea International, Inc., and Tech Mahindra Limited, among others.
What is the base year considered in the field service management market report?
The base year considered in field service management market report is 2022.